At KronZap, we are committed to delivering high-quality custom automation solutions that meet your business needs. Our policy is designed to be transparent and fair, reflecting the custom, service-based nature of our work.
Due to the significant investment of time, resources, and expertise dedicated to each custom project, payments for services already rendered are non-refundable. This includes consultation, development, data scraping, and integration work.
A project deposit is required to secure your place in our development queue and cover the initial costs of project setup. Deposits are generally non-refundable. If you choose to cancel a project before any work has begun, a partial refund of the deposit may be considered on a case-by-case basis, minus administrative fees.
For larger projects, work is often broken into milestones. Payments are due upon the completion and approval of each milestone. Once a milestone is approved and the corresponding payment is made, it is considered final and non-refundable.
If you decide to cancel a project mid-way, you will be responsible for payment for all work completed up to the date of cancellation. Any outstanding balance for hours worked or milestones completed must be paid in full.
We strive for 100% client satisfaction. If you are not satisfied with a deliverable, please contact us immediately. We will work with you to make reasonable revisions as outlined in our project agreement. Refunds will not be issued in lieu of performing these revisions.
If you have any questions or concerns about our Refund Policy, please contact us before starting a project. We are happy to provide clarity. You can reach us at: contact@kronzap.com